Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at hey@whitecloudz.co
Q. How long will it take for my items to arrive?
A. It will usually take 5-14 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
Q. How long will it take to receive a tracking number?
A. It will take usually between 2-3 business days.
Q. Where can I place an order from?
A. You can place an order only from Australia; we do not ship to other countries.
Q. Is shipping really FREE?
A. Yes, shipping is Free on most items.Â
Q. Which currency will I be charged in?
A. We processes all orders in AUD.Â
Q. Will I receive a confirmation number when I place my order?
A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 2 hours.Â
Q. Who can I contact if I have a problem with my order?
A. All inquiries can be forwarded to hey@whitecloudz.co
Q. How can I pay?
A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex and also Paypal
Q. Is Checkout on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe and secure. Our website is SSL certified.
Q. If I enter my email address will you sell my information?
A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.Â